Ethics and accountability

Medair takes all reports of possible misconduct or wrongdoing seriously. Anyone with information regarding possible misconduct, wrongdoing, and/or violations of the Medair Code of Ethics or policies should report them to a manager and/or fill in our confidential form. This form goes only to Medair’s Executive Office Director/General Counsel and its Internal Controls Manager. Medair reviews all reports of possible wrongdoing it receives to determine whether the report should be investigated.

Medair has a zero tolerance policy for any form of harassment in the workplace, treats all incidents seriously, and promptly investigates all allegations of harassment. Any person found to have harassed another may face disciplinary action, up to and including dismissal from employment or stopping all forms of collaboration. All complaints of harassment will be taken seriously and treated with respect and in confidence. Medair does not tolerate any retaliatory actions for making a complaint or providing any information or assistance in addressing the complaint. Read our full Policy on Preventing Harassment.

Providing high quality humanitarian support is the focus of Medair’s mission. We aim to do that while operating in a socially responsible manner and without harming the environment. Stewardship is an ethic that embodies responsible planning and management of resources. Through an environmental stewardship ethic, Medair is committed to proactively planning, developing, and adopting operations and programmes so they can and will adapt to the effects of climate change and increasing demands on natural resources. Medair recognises the critical need to promote healthy ecosystems, social equity, and good organisational governance. As such, our performance in relation to the societies in which we operate and our impact on the environment has become a focus of measuring overall performance and ability to operate effectively. Read our full Environmental Policy.

Medair operates in countries plagued by crisis and conflict. Such conditions expose vulnerable populations – in particular women and children – to risks of physical and sexual abuse, forced labour and sexual exploitation, and human trafficking. These activities represent serious human rights violations and criminal offences and Medair does not tolerate abuse and/or exploitation in any form. Medair is committed to preventing, detecting and thoroughly investigating any suspected act of abuse and/or exploitation, and where appropriate, reporting the incident to the relevant law enforcement authorities. View all our protection policies.

We are transparent about our finances and committed to using them wisely – 92% goes directly to delivering humanitarian assistance and 8% to supporting management and fundraising efforts. We are certified to the Core Humanitarian Standard on Quality and Accountability (CHS), which demonstrates our programme excellence. And we are deeply committed to upholding and being accountable to our code of ethics and protection policies.